Need Some Assistance?

You can check the status of your order in the orders section in the my account area when you have logged into our website. Alternatively, you can check your emails (Don’t forget the spam folder) for any emails from us or even our delivery partners like DPD or DHL. If these methods do not give you the answer you need then please contact us and we will be happy to update you.

Yes, we deal with a lot of construction and none registered sites. We need as much information as possible to pass to our drivers or delivery partners. We insist you to provide us with as much information as possible which can include a What3Word address and a site contact persons name & mobile number. You can provide us with extra information at the checkout. Our staff will read this before processing your order.

Yes certainly, We do have some products that already have a bulk purchase discount you can contact us to discuss your requirements. We will be happy to help and provide you with a emailed quotation. We can also set prices up for you if you have a online account with us. This will allow you to place orders for products we have given you a fixed price for at any time without the need to contact us each time.

Yes. Our system will email you a VAT invoice when your order is fully dispatched and completed. Please check your spam folder and the email address you used for your order if you have not seen the email. Another method to obtain your invoice is to login to our website and go to the invoices section in the my account area. Lastly you can email us at customercare@marshallindustrial.co.uk to ask for a copy of your invoice.

We use a secure payment gate way which supports all major credit & deboit cards excluding american express. We also intergrate with PayPal which is a very popular method for people wanting cover on larger purchases.

What3Words is modern alternative to map coordinates. What3Words uses 3 random words which point to a one metre squared location on a map. This method is particularly popular with new developments and none registered sites. DHL commerce is one of our delivery partners who uses What3Words to find and deliver parcels to the exact location. You can visit their website here or download the app on our phone.